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What are the shipping costs for orders on www.fanssite.be?

For orders within the Netherlands and Belgium, the shipping costs are €6.99. Orders above €50 qualify for free shipping.

For other countries, shipping costs will be charged, and the shipping fees will be displayed before you proceed with payment.

What is the delivery time of my order?

We aim to ship orders within 1-2 working days. However, the delivery time may vary depending on your location and the workload of the carrier.

Can I also pick up my order at the physical store?

Yes, you can choose to pick up your online order at our physical store. During checkout, select the option "Pick up in store," and we'll ensure it's ready for you. The store is open from 11 am to 6 pm on weekdays and Saturdays until 6:30 pm. On Sundays and public holidays, we're open from 12 pm to 6 pm.

Address: Kammenstraat 80, 2000 Antwerp, Belgium.

What is the return policy of www.fanssite.be?

We accept returns within 14 days of receiving your order, provided that the products are unused and in their original packaging. Please contact our customer service at [email protected] for returning your item(s).

Can I exchange my online purchase at the physical store?

Yes, you can exchange your online purchase at our physical store. Feel free to visit our store with the item you wish to exchange and the invoice, and our staff will be glad to assist you with the process.

Are all products available on www.fanssite.be also available in the physical store?

In most cases, the products available on our webshop are also available in our physical store, except for items listed as pre-orders or backorders. We strive to align our inventory as closely as possible. It's best to select "Pick up in store" option during checkout on the online shop. However, please note that there might be instances where a product becomes sold out in the store due to in-store sales.

Do you offer a warranty on your products?

Ja, we bieden de wettelijke garantie op al onze producten. Als je een defect artikel ontvangt, neem dan onmiddellijk contact op met onze klantenservice voor verdere hulp en bezorg ons foto's van het beschadigde product.

Do you accept different payment methods?

Yes, we accept various payment methods on www.fanssite.be, including iDEAL, credit card, "achteraf betalen" (paying afterwards), and PayPal. In the physical store, you can pay with debit/credit cards and cash.

Do you offer personalized products?

At the moment, we do not offer personalized products.

How can I get in touch with the customer service of www.fanssite.be?

You can contact our customer service via email at [email protected] or by phone at +32 3 232 31 72 on weekdays from 11 am to 6 pm and on Sundays and public holidays from 12 pm to 6 pm. Our customer service representatives are ready to assist you with any inquiries or comments you may have.

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