We take every possible effort to help our clients as good as possible, though there are always third parties which we are not responsible for.

Our main suppliers, products that can no longer be delivered or products we receive damaged, for example. Even though the chance is very limited, there is always a possibility.

As well as the delivery companies may have problems, so far we haven’t had many issues with them with loss of packages (mostly outside of Belgium), and even so we usually can deliver them after 14 days to the costumer regardless of the delivery company.

If there are complaints, please contact us as soon as possible either through our e-mail address ([email protected]) or through our phone number +32 3 232 31 72.